EA - Implementation & Customization

We deliver a carefully balanced ServiceNow EA implementation that respects best practices, addresses your organization’s unique requirements, and maintains a stable foundation for future growth. This includes essential configurations, targeted customizations, testing, and user acceptance.

Business Problem

Many organizations struggle with EA platform implementations that either over-customize to short-term needs or underutilize powerful features, resulting in low adoption, high maintenance costs, and limited long-term benefits.

Pre-Conditions

A defined EA governance framework with role clarity.
Alignment among IT, business, and finance stakeholders.
Clear success metrics or key outcomes for the implementation stage.

Common Pitfalls

Excessive customization that creates version conflicts and upgrade challenges.
Insufficient collaboration with end-users, leading to usability issues.
Misaligned process designs that do not reflect real-world operations.

Value Journey

SmartStart: Base ServiceNow EA modules enabled with minimal changes. Key functionalities revolve around building a single repository.
Walk: Implementation of rationalization workflows, data collection forms, and initial analytics dashboards focusing on manual input.
Run: Complex configurations linking EA data to multiple processes (Demand, Project, CMDB). Additional automations streamline data entry and keep everything up to date.
Fly: Implementation evolves to support advanced forecasting, trend analyses, and iterative enhancements driven by real-time analytics.

Service Offering

SmartStart:

Set up of core EA modules with out-of-the-box features.
Configuration of essential fields and forms.
Minimal custom scripts to preserve maintainability.

Walk:

Implementation of manual rationalization workflows and scoring.
Enhanced dashboards for aggregated views of costs and resource usage.
Configuration of role-based forms and approvals.

Run:

Automated associations and multi-objective scoring (financial, operational, risk).
Integration with Demand Management, enabling better planning.
Custom notifications and advanced reporting/analytics.

Fly:

Regular enhancements to incorporate new analytics and data trends.
Continuous refinement of workflows based on updated business requirements.
Implementation of AI-driven or predictive modules where suitable.

Why Capture?

Balanced Customization: We preserve out-of-the-box strengths while tailoring to your exact needs.
Process & Platform Expertise: We design EA solutions that integrate smoothly with other ServiceNow capabilities.
Scalability: Our approach ensures your implementation can easily expand with each new level of maturity.

EA - Implementation & Customization​