EA - Implementation & Customization​

Business Problem

Many organizations struggle with EA platform implementations that either over-customize to short-term needs or underutilize powerful features, resulting in low adoption, high maintenance costs, and limited long-term benefits.​​​

Pre-Conditions

• A defined EA governance framework with role clarity.​
• Alignment among IT, business, and finance stakeholders.​
• Clear success metrics or key outcomes for the implementation stage.​​​

Common Pitfalls

• Excessive customization that creates version conflicts and upgrade challenges.​
• Insufficient collaboration with end-users, leading to usability issues.​
• Misaligned process designs that do not reflect real-world operations.​​​​​

Value Journey

• SmartStart: Base ServiceNow EA modules enabled with minimal changes. Key functionalities revolve around building a single repository.
• Walk: Implementation of rationalization workflows, data collection forms, and initial analytics dashboards focusing on manual input.​​
• Run: Complex configurations linking EA data to multiple processes (Demand, Project, CMDB). Additional automations streamline data entry and keep everything up to date.​​
• Fly: Implementation evolves to support advanced forecasting, trend analyses, and iterative enhancements driven by real-time analytics.​

Service Offering

SmartStart:

• Set up of core EA modules with out-of-the-box features.​
• Configuration of essential fields and forms.​
• Minimal custom scripts to preserve maintainability.

Walk:

• Implementation of manual rationalization workflows and scoring.​
• Enhanced dashboards for aggregated views of costs and resource usage.​
• Configuration of role-based forms and approvals.​

Run:

• Automated associations and multi-objective scoring (financial, operational, risk).​
• Integration with Demand Management, enabling better planning.​
• Custom notifications and advanced reporting/analytics.

Fly:

• Regular enhancements to incorporate new analytics and data trends.​
• Continuous refinement of workflows based on updated business requirements.​
• Implementation of AI-driven or predictive modules where suitable.

Why Capture?

• Balanced Customization: We preserve out-of-the-box strengths while tailoring to your exact needs.​
• Process & Platform Expertise: We design EA solutions that integrate smoothly with other ServiceNow capabilities.​
• Scalability: Our approach ensures your implementation can easily expand with each new level of maturity.​​​