ITAM - Implementation & Customization​

Business Problem

ITAM implementations fail due to poor configuration, lack of customization, and ineffective integration, resulting in limited adoption and operational inefficiencies.​​​​​

Pre-Conditions

• Clearly defined functional and technical requirements
• Agreed scope for customization to avoid complexity
• Documented integration requirements​​​​​​

Common Pitfalls

• Excessive customization complicating upgrades
• Poorly designed workflows causing inefficiencies
• Limited user engagement leading to low adoption​​​​​

Value Journey

• Implementation Blueprint → Structured plan for deployment, configuration, and integration
• ​Workflow Optimization → Tailored workflows aligned with best practices
• Automation Enablement → Implementing automated asset lifecycle management
• User Experience Design → Intuitive interface development to drive adoption
• Comprehensive Testing → Validating performance, integration, and user readiness​

Service Offering

• Module Implementation – Full deployment of core ServiceNow ITAM capabilities (Hardware Asset Management, Software Asset Management, Cloud Insights)
• Workflow Customization – Designing efficient and user-friendly asset management workflows
• Integration Services – Robust and seamless integration with procurement, financial, and ITSM platforms
• Automation Deployment – Implementing AI-driven asset tracking, reporting, and compliance automation
• User-Centric Design – Enhanced user interfaces and role-specific dashboards for improved adoption
• Validation & Go-Live Support – Comprehensive pre-launch testing and support for successful​

Why Capture?

Capture blends extensive ServiceNow expertise with agile, user-focused methodologies to deliver tailored and effective ITAM implementations, ensuring rapid adoption and sustainable operational improvements.​​​​​