ITFM - Technology & Platform Readiness​

Business Problem

Organizations may have fragmented tools and incomplete integrations between ServiceNow and core finance systems (e.g., SAP, Oracle). This results in inconsistent or stale data, making accurate forecasting or meaningful reporting extremely difficult.​​​

Pre-Conditions

• Basic inventory of existing finance systems or spreadsheets that need to feed ServiceNow.​
• Agreement on which data sets are the “source of truth.”​
• Desire to standardize on ServiceNow ITFM or a clear plan for partial integration.​​​

Common Pitfalls

• Over-customization of ServiceNow, complicating future upgrades.​
• Incomplete integration: Key cost data remains in spreadsheets.​
• Ignoring security/compliance: Sensitive financial data must be adequately protected.​
• Underestimating performance: The platform may slow or require optimization as data volume grows.​​​​​

Value Journey

• SmartStart: Light integration from spreadsheets or minimal ERP extracts -> Basic ServiceNow ITFM setup to collect cost entries -> Security fundamentals​
• Walk: Integration with core finance systems for real-time or scheduled data sync -> Automated workflows for budget approvals -> Enhanced security & auditing aligned to new governance policies​​
• Run: Performance & Scalability improvements to handle advanced analytics and bigger data sets -> Tighter real-time data feeds for rolling forecasts ​
  -> Possibly introducing AI/ML engines or specialized forecasting modules​​
• Fly: Enterprise-wide integrations beyond finance (e.g., linking to project or product portfolio data) -> High-end analytics pipelines, big data capabilities, advanced cloud cost management -> Continuous platform innovation and adaptation​

Service Offering

SmartStart:

• Baseline Platform Setup: Basic ServiceNow ITFM configuration​
• Minimal Integrations: Spreadsheets or simple data import from ERP​
• Security Setup: Role-based access for initial cost entry and reporting

Walk:

• Core Financial System Integration: Real-time or scheduled sync with ERP (SAP, Oracle)​
• Process Automation: Configure approvals and monthly close workflows​
• Enhanced Compliance: Logging, auditing, and traceability of financial transactions​

Run:

• Advanced Data Integrations: Incorporation of data from multiple financial or operational systems​
• Scalability & Performance Tuning: Ensure the platform can handle large volumes of forecast and actual data​
• AI/Analytics Configuration: Tools to enable scenario planning and predictive modeling

Fly:

• Enterprise-Wide Data Strategies: Connect ITFM with portfolio management, product lines, or other data stores​
• Innovative Technologies: Integration of big data platforms, advanced machine learning, or cost modeling​
• Continuous Evolution: Ongoing updates as the business transforms

Why Capture?

• Technical & Functional Expertise: We understand the financial processes you need and the ServiceNow platform constraints.​
• Future-Proof Designs: We configure solutions that scale with your data and complexity as you climb maturity waves.​
• Security & Compliance Knowledge: Our approach includes robust access controls and auditing, crucial for financial data.​​​