Your flexible workforce extension for ServiceNow delivery across Europe.
Access certified ServiceNow professionals — from administrators to architects — with fast lead times, flexible engagement models, and a deep talent pool of experts across all major ServiceNow modules. Capture connects you with the skills you need to accelerate platform delivery, stabilize operations, and scale your ServiceNow capabilities effortlessly.
WHY SERVICENOW RESOURCE SERVICES BY CAPTURE?
Why do I need Resource Services?
- ServiceNow platforms grow fast, and internal teams often can’t keep up with new modules, integrations, or rising delivery expectations.
- Resource Services give you flexible access to certified experts who can step in exactly where you need them — reducing backlog, accelerating delivery, and stabilizing your platform.
- Instead of waiting months to hire, you gain the right skills within weeks, helping your organization maintain momentum and extract more value from ServiceNow.
As a Partner, why should I use Capture for Resource Services?
ServiceNow partners must deliver at speed while managing fluctuating project demand and limited specialist availability.
Capture strengthens your delivery capability with fast access to experienced, certified professionals who integrate seamlessly into your teams.
Whether you need to scale for a large RFP, cover niche modules, or extend your capacity during peak workloads, we provide reliable experts with a replacement guarantee and partnerfriendly engagement models — helping you win more deals and deliver consistently.
As a Customer, why should I use Capture for Resource Services?
Customers often face capacity gaps, skill shortages, or slow progress on their ServiceNow roadmap.
Capture provides immediate access to specialists across all major modules, giving you the expertise needed to move forward quickly and confidently.
Our experts support you across enhancements, integrations, upgrades, and complex platform work — helping you reduce bottlenecks, increase delivery speed, and maintain high quality without long hiring cycles. With flexible engagement and stable delivery support, you get the skills you need exactly when you need them.
Looking to scale your delivery team?
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HOW WE WORK
Requirements Intake
- Define the required role, skills, and seniority
- Clarify module expertise (ITSM, ITOM, ITAM, SPM, EA, CSM, HRSD…)
- Confirm location, availability, and language needs.
- Understand project scope and delivery expectations
- Align on budget and rate ranges
Outcome: Clear requirement profile for targeted matching.
Resource Match & Shortlist
- Search across 150 vetted experts + 500 CEE resources
- Filter by technical skills, certifications, and seniority
- Check soft skills and communication fit
- Validate availability and expected timeline
- Deliver 2–5 best-fit profiles with rate options
Outcome: High-quality shortlist delivered within 2–3 business days.
Interviews & Selection
- Coordinate interview scheduling
- Provide pre-brief insights on candidates
- Collect and share structured feedback
- Adjust the shortlist if expectations shift
- Support the final choice and confirm engagement terms
Outcome: Confident selection of the ideal expert.
Onboarding & Access Setup
- Handle contracting, NDA, and compliance
- Support access and environment setup
- Align tools, processes, and communication channels
- Conduct a joint kick-off with delivery expectations
- Ensure resource is ready for Day 1
Outcome: Smooth onboarding with no delays.
Delivery
- The expert begins execution within the customer processes
- Transparent reporting and communication cadence
- Documentation aligned with customer standards
- Capture monitors progress and resolves escalations
- Stable delivery within the agreed scope
Outcome: Fast productivity and seamless integration
Ongoing Support
- Regular check-ins with the Capture Resource Manager
- Fast response to issues or changing needs
- Support for scope changes or extensions
- Replacement guarantee if fit or availability changes
- Certification renewal and upskilling support
- Access to Capture’s internal expert network
Outcome: Smooth, uninterrupted delivery.
Quality Assurance
- Monthly performance and satisfaction review
- KPI tracking: speed, quality, documentation, collaboration
- Clear performance scorecard
- Early risk detection and improvement actions
- Oversight from senior architects/QA leads
Outcome: Consistent, transparent, high-quality performance.
Looking for your next career step?
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