ITOM - Assessment & Strategy Development

Capture conducts a detailed evaluation of your current IT operational processes, maturity levels, monitoring tools, and business objectives. Our experts define clear strategic objectives, prioritize improvement initiatives, and develop a comprehensive roadmap tailored to your organizational goals, ensuring an aligned and practical ITOM strategy from the outset.

Business Problem

Organizations often lack visibility into their existing IT operations maturity and infrastructure health. Without a clearly defined strategy, ITOM implementations fail to deliver the anticipated operational improvements and ROI.

Pre-Conditions

Executive stakeholder commitment
Access to current operational metrics and monitoring data

Common Pitfalls

Insufficient stakeholder alignment
Poorly defined objectives and scope

Value Journey

Current-State Analysis: Review existing IT operations, tools, and maturity level.
Vision Definition: Set clear, strategic objectives aligned with business goals.
Gap Identification: Highlight discrepancies between the current state and desired objectives.
Roadmap Creation: Detail prioritized initiatives and quick wins for immediate impact.
Stakeholder Alignment: Ensure executive buy-in and governance structures.

Service Offering

Comprehensive Maturity Assessment: Evaluate current operational processes, capabilities, tools, documentation, and resource alignment.
Stakeholder Workshops & Interviews: Conduct deep-dive sessions with business and IT leaders to capture pain points, strategic objectives, and business-specific challenges.
Infrastructure and Tooling Audit: Analyze existing monitoring tools, integrations, event management processes, and data quality.
Strategic Alignment: Clearly align ITOM objectives with broader business strategies, ensuring measurable value and realistic timelines.
Customized ITOM Roadmap: Develop a detailed, prioritized roadmap with phased implementation steps, defined milestones, dependencies, and realistic timelines.
Identification of Quick Wins: Specify early, high-impact initiatives delivering measurable improvements quickly to demonstrate immediate value.

Why Capture?

Our practical, collaborative approach ensures your ITOM strategy aligns seamlessly with real-world business goals. We leverage our extensive ServiceNow experience to translate strategic plans into actionable, measurable outcomes.

ITOM - Assessment & Strategy Development​