EA - User Enablement & Change Management​

We provide comprehensive training programs, communication strategies, and ongoing enablement initiatives to foster a culture of architecture awareness and platform utilization. This ensures stakeholders understand both how and why to use EA functionalities within ServiceNow.​

Business Problem

Even the most robust EA solution can fail if end-users resist the new processes or do not fully understand how to leverage the platform, leading to low adoption, incomplete data, and minimal realized value.​​​

Pre-Conditions

• Organizational acknowledgment that change management is vital for successful EA adoption.​
• EA processes are defined clearly enough to train users effectively.​
• Basic readiness for cultural shifts in how technology decisions are made.​​​

Common Pitfalls

• Neglecting continuous enablement, resulting in steady decline of platform usage.​
• Failing to involve business users in the training design, making it too IT-focused.​
• Providing only one-time training with no follow-up or updates.​​​​​

Value Journey

• SmartStart: Basic training on the single system of record, focusing on user roles, data entry, and navigation.
• Walk: Role-specific enablement for rationalization tasks, highlighting how to input, review, and act on new cost/usage data.​​
• Run: Advanced workshops on multi-objective rationalization, demand integration, and linking different data sets for more holistic decisions.​​
• Fly: Ongoing coaching on analytics, evolving best practices, and new features or expansions—helping users adapt to continuous improvements.​

Service Offering

SmartStart:

• Core platform navigation and data entry training.​
• Basic materials (user guides, FAQs) to establish confidence in the new system.​
• Simple change communication strategy to ease user adoption.

Walk:

• Specialized training on rationalization processes and scoring methods.​
• Ongoing workshops to reinforce best practices in data classification and prioritization.​
• Updated training materials reflecting new processes or customizations.​

Run:

• Deep-dive sessions on advanced analytics, associations, and demands.​
• Interactive labs showcasing real-world use cases (change roadmap management, integrated portfolio views).​
• Continuous feedback channels ensuring training stays relevant and evolves.

Fly:

• Regular “innovation days” or advanced clinics on new analytics/predictive capabilities.​
• Personalized coaching for leadership and power users.​
• Retrospective sessions for refining processes and training content over time.

Why Capture?

• Human-Centered Change Management: We design training with your organization’s culture, roles, and skill levels in mind.​
• Sustainable Adoption: Our approach includes continual refreshers and advanced workshops to keep engagement high.​
• Bridging IT & Business: We ensure training addresses not just the technical aspects but also the strategic business benefits of EA.​​​