EA - User Enablement & Change Management

Business Problem

Even the most robust EA solution can fail if end-users resist the new processes or do not fully understand how to leverage the platform, leading to low adoption, incomplete data, and minimal realized value.

Pre-Conditions

Organizational acknowledgment that change management is vital for successful EA adoption.
EA processes are defined clearly enough to train users effectively.
Basic readiness for cultural shifts in how technology decisions are made.

Common Pitfalls

Neglecting continuous enablement, resulting in steady decline of platform usage.
Failing to involve business users in the training design, making it too IT-focused.
Providing only one-time training with no follow-up or updates.

Value Journey

SmartStart: Basic training on the single system of record, focusing on user roles, data entry, and navigation.
Walk: Role-specific enablement for rationalization tasks, highlighting how to input, review, and act on new cost/usage data.
Run: Advanced workshops on multi-objective rationalization, demand integration, and linking different data sets for more holistic decisions.
Fly: Ongoing coaching on analytics, evolving best practices, and new features or expansions—helping users adapt to continuous improvements.

Service Offering

SmartStart:

Core platform navigation and data entry training.
Basic materials (user guides, FAQs) to establish confidence in the new system.
Simple change communication strategy to ease user adoption.

Walk:

Specialized training on rationalization processes and scoring methods.
Ongoing workshops to reinforce best practices in data classification and prioritization.
Updated training materials reflecting new processes or customizations.

Run:

Deep-dive sessions on advanced analytics, associations, and demands.
Interactive labs showcasing real-world use cases (change roadmap management, integrated portfolio views).
Continuous feedback channels ensuring training stays relevant and evolves.

Fly:

Regular “innovation days” or advanced clinics on new analytics/predictive capabilities.
Personalized coaching for leadership and power users.
Retrospective sessions for refining processes and training content over time.

Why Capture?

Human-Centered Change Management: We design training with your organization’s culture, roles, and skill levels in mind.
Sustainable Adoption: Our approach includes continual refreshers and advanced workshops to keep engagement high.
Bridging IT & Business: We ensure training addresses not just the technical aspects but also the strategic business benefits of EA.

EA - User Enablement & Change Management​