EA - Managed Services

Business Problem

EA demands ongoing attention and specialized skills to remain effective. Many organizations lack in-house expertise or capacity to sustain and evolve their ServiceNow EA, leading to operational bottlenecks and missed opportunities for innovation.

Pre-Conditions

Established EA platform and processes that now require steady-state support.
Recognition of the need for specialized EA skills on an ongoing basis.
Agreed scope of managed services, whether limited oversight or comprehensive management.

Common Pitfalls

Relying on a purely reactive maintenance model, fixing issues only after they cause disruption.
Underestimating the pace of new platform features and thus missing potential enhancements.
Not aligning managed services goals with evolving business and technology strategies.

Value Journey

SmartStart: Basic day-to-day support ensuring data stability, patching, and small-scale enhancements.
Walk: More proactive maintenance as rationalization processes grow. Regular check-ins on data accuracy and process adherence.
Run: Advanced monitoring of integration points, performance, and user adoption. Continuous enhancements to analytics and automation.
Fly: Strategic advisory on advanced features, new ServiceNow releases, and changing business priorities. Focus on leading-edge analytics and real-time oversight.

Service Offering

SmartStart:

Basic platform maintenance, patching, and minor configuration fixes.
Monitoring for performance bottlenecks and data integrity.
On-demand advice for small-scale enhancements.

Walk:

Scheduled maintenance and governance reviews.
Support for rationalization tasks and expansions in data model or workflows.
Periodic training refreshers to maintain user adoption.

Run:

Proactive integration health checks, advanced analytics troubleshooting.
Regular feature rollouts aligned with ServiceNow upgrades or patches.
Continuous alignment support for cross-departmental EA processes.

Fly:

Advisory on innovation initiatives, predictive analytics expansions, and agile transformations.
Strategic partnership guiding the evolution of your EA roadmap in real time.
Ongoing improvement sessions ensuring your architecture remains best-in-class.

Why Capture?

Long-Term Partnership: We serve as a trusted ally, supporting you through every phase of EA maturity.
Proactive Monitoring & Enhancement: We keep pace with ServiceNow upgrades and business changes, preventing stagnation.
Strategy & Execution Expertise: Beyond technical upkeep, we help shape and guide your architectural vision over time.

EA - Managed Services​