EA - Managed Services​

Business Problem

EA demands ongoing attention and specialized skills to remain effective. Many organizations lack in-house expertise or capacity to sustain and evolve their ServiceNow EA, leading to operational bottlenecks and missed opportunities for innovation.​​​

Pre-Conditions

• Established EA platform and processes that now require steady-state support.​
• Recognition of the need for specialized EA skills on an ongoing basis.​
• Agreed scope of managed services, whether limited oversight or comprehensive management.​​​

Common Pitfalls

• Relying on a purely reactive maintenance model, fixing issues only after they cause disruption.​
• Underestimating the pace of new platform features and thus missing potential enhancements.​
• Not aligning managed services goals with evolving business and technology strategies.​​​​​

Value Journey

• SmartStart: Basic day-to-day support ensuring data stability, patching, and small-scale enhancements.
• Walk: More proactive maintenance as rationalization processes grow. Regular check-ins on data accuracy and process adherence.​​
• Run: Advanced monitoring of integration points, performance, and user adoption. Continuous enhancements to analytics and automation.​​
• Fly: Strategic advisory on advanced features, new ServiceNow releases, and changing business priorities. Focus on leading-edge analytics and real-time oversight.​

Service Offering

SmartStart:

• Basic platform maintenance, patching, and minor configuration fixes.​
• Monitoring for performance bottlenecks and data integrity.​
• On-demand advice for small-scale enhancements.

Walk:

• Scheduled maintenance and governance reviews.​
• Support for rationalization tasks and expansions in data model or workflows.​
• Periodic training refreshers to maintain user adoption.​

Run:

• Proactive integration health checks, advanced analytics troubleshooting.​
• Regular feature rollouts aligned with ServiceNow upgrades or patches.​
• Continuous alignment support for cross-departmental EA processes.

Fly:

• Advisory on innovation initiatives, predictive analytics expansions, and agile transformations.​
• Strategic partnership guiding the evolution of your EA roadmap in real time.​
• Ongoing improvement sessions ensuring your architecture remains best-in-class.

Why Capture?

• Long-Term Partnership: We serve as a trusted ally, supporting you through every phase of EA maturity.​
• Proactive Monitoring & Enhancement: We keep pace with ServiceNow upgrades and business changes, preventing stagnation.​
• Strategy & Execution Expertise: Beyond technical upkeep, we help shape and guide your architectural vision over time.​