2 minutes to read
Solution
Benefits of SPM and ITSM/ITOM together
HOLISTIC DEMAND MANAGEMENT BASED ON ITIL WITHIN 6 WEEKS
- In addition to regular ideation and change requests towards IT, demands can be directly generated from incidents and problems
- Insights are available to related products, business services, IT services, IT systems, configuration items, and assets
- Transparency of demands across the organization; better alignment and increased collaboration with business stakeholders
EFFICIENT DECISION PROCESS
- All data on the ServiceNow platform (ITSM, ITOM, etc.) is available for decision making by default
- Less manual input is needed, workflow automation fosters execution
- Demands are better prioritized based on various factors; higher benefits are realized due to better prioritization
COMPREHENSIVE IT RESOURCE MANAGEMENT
- Complete overview of available IT resources and the resource needs, including tasks related to running and to changing the IT
- Balancing planned and unplanned work
- Providing transparency to business stakeholders
BASIS FOR ADVANCED FEATURES
- A phased approach leads to Project Management; Portfolio Management; Financial Planning; SAFe, Agile & Hybrid; Strategic Planning
- Support is provided to the end-to-end processes of Release Management and DevOps
Roadmap – how to introduce ServiceNow SPM
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Step #1 Demand Management
Image source: ServiceNow