SPM - Implementation & Customization​

Business Problem

Organizations struggle to implement ServiceNow SPM optimally, either over-customizing or under-utilizing its capabilities, leading to inefficiencies, maintenance challenges, and lack of adoption.​​

Pre-Conditions

• Defined governance and process framework is in place.​
• Business and IT stakeholders are aligned on SPM objectives.​​

Common Pitfalls

• Over-customization leading to complex maintenance.​
• Ignoring business user needs during implementation.​
• Lack of alignment between process design and execution.​​​​

Value Journey

• SmartStart: Deploy out-of-the-box ServiceNow SPM with minimal setup.​​
• Walk: Configure tailored workflows for structured demand, resource, and project management.​​​
• Run: Enable hybrid work models, agile frameworks, and financial planning.​​​
• Fly: Implement enterprise agile, value streams, and AI-driven automation.​​

Service Offering

• SmartStart: Deploy ServiceNow SPM using a preconfigured setup with minimal changes. Ensure a quick implementation to start portfolio tracking.​​
• Walk: Configure tailored workflows, dashboards, and reporting to meet governance requirements. Enable process automation for demand, project, and resource management.​​
• Run: Implement hybrid portfolio management, agile frameworks, and financial tracking. Establish an integrated reporting structure for executives.​
• Fly: Develop enterprise-wide automation, AI-driven decision-making tools, and strategic alignment dashboards to optimize execution.​

Why Capture?

• Balanced Customization – We avoid over-customization, ensuring long-term system stability and maintainability.​
• Process & Platform Expertise – We tailor solutions without disrupting core ServiceNow functionalities.​
• Scalability – Our implementations are future-ready, preventing rework as organizations mature.​​