SPM - Managed Services​

Business Problem

Organizations need ongoing support to maintain system stability, performance, and scalability, yet often lack internal expertise.​

Pre-Conditions

• ServiceNow SPM is already implemented.​
• Organization requires ongoing support and enhancement.​​

Common Pitfalls

• Lack of structured support leads to system inefficiencies.​
• Reactive maintenance instead of proactive improvements.​
• Limited internal resources to optimize the system.​

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Value Journey

• SmartStart: Ensure system stability and initial issue resolution.​
• Walk: Provide ongoing support and minor optimizations.​​
• Run: Optimize performance, integrations, and automation.​​
• Fly: Strategic advisory and AI-driven enhancements.​

Service Offering

• SmartStart: Provide basic support for system monitoring and issue resolution.​​
• Walk: Offer proactive system health checks and ongoing process optimizations.​​
• Run: Provide performance optimizations, workflow automation, and regular system enhancements.​
• Fly: Enable AI-driven enhancements, strategic portfolio adjustments, and enterprise-wide advisory.​

Why Capture?

• Long-Term Partnership – We provide expert guidance to ensure sustained SPM success.​
• Proactive Monitoring – We help prevent system failures and inefficiencies before they occur.​
• Strategic Alignment – We ensure your SPM platform remains aligned with evolving business goals.​​