SPM - User Enablement & Change Management​

Business Problem

Organizations face resistance to change, leading to low adoption of SPM solutions, lack of user engagement, and failure to maximize ROI.​​

Pre-Conditions

• Stakeholders are engaged and prepared for training and enablement.​
• Defined SPM processes and governance are in place.​​

Common Pitfalls

• Insufficient training leads to poor adoption.​
• Lack of executive support in change management.​
• Users resist process standardization due to old habits.​​​​

Value Journey

• SmartStart: Basic user onboarding and process training.​
• Walk: Role-based training and knowledge sharing to improve usability.​​​
• Run: Agile coaching and enablement for IT and business teams.​​​
• Fly: Enterprise-wide enablement and cross-functional collaboration.​

Service Offering

• SmartStart: Provide basic onboarding sessions and self-service documentation for new users.​​
• Walk: Conduct interactive workshops, develop role-based training, and offer knowledge-sharing sessions for enhanced adoption.​​​
• Run: Implement coaching programs for agile transformation, ensuring cross-functional teams adopt new methodologies.​​
• Fly: Develop a strategic change management framework, ensuring organization-wide engagement and collaboration.​​

Why Capture?

• Human-Centered Approach – We prioritize ease of adoption, ensuring smooth transitions for users.​
• Continuous Support – We stay engaged beyond implementation, offering training and advisory.​
• Business & IT Alignment – We ensure training programs bridge gaps between business goals and system usage.​​​