Podcast: Navigating ServiceNow & Business Agility

As we step into 2026, we are proud to be featured in the latest ServiceNow Series episode of The Alldus Podcast. Our Managing Director, István Görgei, joins host, Ailsa Cassie for a wide-ranging conversation on Capture’s evolution, and where ServiceNow, SPM, and AI are heading next.

In this podcast, we walk you through:

• Capture’s journey from Project Management roots to delivering comprehensive ServiceNow solutions.
• How ServiceNow breaks down silos to unlock insight, visibility, and future forecasting.
• The evolution of Strategic Portfolio Management (SPM) from IT enablement to business-wide strategic planning.
• Why boutique partners deliver differentiated value beyond standard ServiceNow offerings.
• How Capture combines specialist expertise with a broader ecosystem to drive results.
• A vision for AI-driven, conversational ServiceNow that simplifies how people work.
• Using AI to prefill SPM project data and reduce administrative effort.
• Empowering teams to experiment with AI while maintaining clear governance.
• Why learning from the past is essential to planning strategically for the future.

 

Curious to hear how these ideas translate into real-world ServiceNow strategies?

 

About István Görgei

István Görgei, Managing Director of the ServiceNow Business Unit at Capture Group, is a customer-focused leader with deep experience in relationship building, project management, strategic planning and team development. In his role, he leads the strategy, operations and growth of Capture’s ServiceNow business across the DACH and CEE regions, with a strong focus on leveraging AI to deliver lasting customer value.

 

About Capture Group

Founded in 2009, Capture Group helps organizations become agile digital enterprises by streamlining their application factories. Today, Capture supports more than 400 clients across the DACH and CEE markets, delivering scalable, end-to-end enterprise impact through AI-powered ServiceNow solutions, low-code application development, test outsourcing, resource augmentation and nearshore delivery services.

István’s Role & Leadership Approach

As Managing Director of Capture’s ServiceNow Business Unit, István is responsible for shaping long-term strategy while ensuring day-to-day operational excellence. He is passionate about creating sustainable, long-term solutions that help customers achieve their goals faster, while balancing innovation, growth and measurable business outcomes.

My leadership philosophy centers on aligning technology with real business needs, rather than deploying platforms for technology’s sake.

During the episode, István shares insights from his professional journey, including his background as an expert in agile and hybrid work within ServiceNow environments. He discusses how his career evolved from hands-on IT roles into broader strategic and portfolio-focused leadership.

A major theme of the conversation is Capture’s evolution, from its roots in Project Management to becoming a provider of comprehensive ServiceNow solutions. István explains how ServiceNow enables organizations to break down silos, connect data across functions and generate insights that support future forecasting and informed decision-making.

Strategic Portfolio Management & Business Alignment

István highlights the growing importance of Strategic Portfolio Management (SPM) as organizations mature in their ServiceNow journeys. Starting from IT initiatives, SPM helps align business priorities with delivery execution, enabling companies to plan clear strategic roadmaps and move from reactive project delivery to proactive, value-driven planning.

Key SPM benefits discussed include:

• Improved visibility across portfolios and initiatives.
• Stronger alignment between business strategy and execution.
• Better long-term planning and forecasting.

The Value of Boutique ServiceNow Partners

Another key discussion point is the role of boutique ServiceNow partners. István explains how specialized partners like Capture add value beyond standard ServiceNow implementations by offering deep expertise and flexibility. Capture combines this boutique specialization with a broad external partner network, allowing customers to benefit from both focused knowledge and large-scale delivery capabilities.

AI, Innovation and the Future of ServiceNow

Looking ahead, István shares his vision of an AI-driven, conversational ServiceNow experience that simplifies everyday user workflows. He discusses practical AI use cases already delivering value, such as prefilling SPM project data, reducing administrative effort and closing data gaps.

At the same time, he emphasizes the importance of encouraging team creativity with AI while maintaining clear governance boundaries to ensure responsible and effective use of emerging technologies.

 

Practical Advice for Leaders

To close the conversation, István offers strategic advice for leaders navigating digital transformation:

• Understand the past to learn from experience.
• Anticipate future challenges and opportunities.
• Plan strategically to build resilient, adaptable organizations.