ServiceNow SPM & Operation Tool Implementation for CoE
Business
Glencore is a global Swiss-based commodity trading and mining company, specializing in the production, distribution, and trading of metals, minerals, energy, and agricultural products. Founded in 1974, it has grown to become one of the world’s largest natural resource companies, with companies in 30+ countries and more than 150 000 employees worldwide.
Challenge
The SAP CoE team is stated in a dynamic environment, where efficient project management and communication are critical to success.
Without a centralized tool, the team faces fragmented communication through multiple mailboxes, which could lead to delays in responses and a lack of transparency to the team’s work.
To improve efficiency, the team requires a streamlined process that enables easy access to information, proper task prioritization, and clear visibility into ongoing projects.
The lack of a unified platform leads to inefficiencies in resource management and challenges in providing accurate reporting.
Solution
To address these challenges, the leadership decided to implement ServiceNow’s SPM, a centralized tool that consolidates communication and project management in one platform while also providing possibility for the tracking of everyday activities, formerly managed through Outlook mailboxes.
Implementing the SPM tool helps to plan and prioritize work for the whole team, while enabling the management to see capacity and utilization information in one place.
Tracking actual time spent on tasks/stories and projects improves project planning and yearly planning exercises through reporting on timesheets and actual utilization data.
Benefit
The result of the implementation is the first step taken towards improved PMO processes and improved transparency to the team’s work.
With real-time visibility into project statuses, resource allocation, and priorities, teams can make more informed decisions, leading to better project outcomes. The tool also improves efficiency by automating routine tasks and workflows, reducing manual effort and the likelihood of errors. By aligning projects with resource capacity, teams can ensure that activities are prioritized and executed effectively.
ServiceNow SPM also simplifies reporting and analytics, making it easier to generate insights and measure performance. Ultimately, it leads to improved customer satisfaction by ensuring projects are delivered on time, within scope, and aligned with business objectives.